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SHIPPING & DELIVERY POLICY

Last updated: January 7, 2025

At The Private Class, we aim to provide a seamless shopping experience for our customers across Europe. This Shipping & Delivery Policy outlines the details of how we process and deliver your orders.

By placing an order with us, you agree to this policy, which forms part of our Terms of Service. For more information, please refer to our Terms of Service.

 

Shipping Options

Domestic Shipping (Netherlands)

  • Shipping Fee: Free on all orders within the Netherlands.
  • Estimated Delivery Time: 1-3 business days.

European Shipping

  • Shipping Fee: Calculated at checkout based on your location.
  • Estimated Delivery Time: 3-7 business days, depending on the destination.

 

Order Processing

  • Processing Time: Orders are processed within 1-2 business days (excluding weekends and public holidays).
  • You will receive an email with tracking information once your order has been shipped.

Please note that processing times may be longer during sales, holidays, or peak shopping periods.

 

Taxes, Duties, and Customs Fees

Orders within the European Union (EU) are free of additional taxes or duties. However, if you are in a non-EU European country, additional customs fees or taxes may apply based on your local regulations.

The Private Class is not responsible for delays caused by customs clearance or additional charges. It is the customer’s responsibility to comply with local customs requirements.

 

Delivery Policy Details

  1. Tracking Information: Once shipped, you’ll receive a tracking number via email.
  2. Missed Deliveries: If a delivery attempt fails due to incorrect address details or unavailability, the carrier may hold the package for collection or attempt re-delivery. Additional charges may apply for re-shipping.
  3. Delivery Delays: While we strive for timely delivery, unforeseen delays caused by weather, customs, or courier issues may occur.

 

Lost or Damaged Packages

If your package is lost or arrives damaged:

  • Contact us at Info@theprivateclass.com with your order number and relevant details.
  • For damaged items, please include photos of the packaging and product.
  • We will work with you to resolve the issue, including replacements or refunds where applicable.

 

Questions About Returns?

If you have concerns about your order, need to initiate a return, or want more information about our return process, please visit our Return & Refund Policy or contact us directly at Info@theprivateclass.com.

 

Contact Us

If you have any questions about your order, shipping, or delivery, feel free to reach out to us at:

Thank you for choosing The Private Class!